Privacy Policy

Last Updated: 20.10.2025

At The Mountain Company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when visiting our website or booking a holiday with us.

Information We Collect

When you interact with us, we may collect the following:

Personal details: name, email address, phone number, and postal address
Travel information: group size, travel dates, accommodation preferences, activity interests
Payment details: processed securely through trusted third-party providers (e.g. Stripe, WeTravel)
Technical data: cookies, IP address, browser type, and website usage statistics

How We Use Your Information

We use your information to:

Respond to enquiries and process bookings
Provide tailored travel recommendations and itineraries
Secure hotel, activity, and transport reservations on your behalf
Improve our website, marketing, and client services
Comply with legal, financial, and security requirements

We never sell your personal data to third parties.

3. Sharing Your Information

We only share data when necessary to deliver your holiday, such as with:

Hotels, activity providers, and guides
Payment processors (Stripe, WeTravel)
Transport companies and airlines (via IATA-protected systems)

All third-party partners are required to handle your information securely and in line with data protection laws.

4. Cookies & Website Tracking

Our website uses cookies to enhance your browsing experience and track anonymous usage data via analytics tools. You can disable cookies in your browser settings at any time.

5. Data Storage & Security

We take appropriate measures to protect your data, including encryption, secure storage, and restricted access. Personal data is stored only for as long as necessary to provide our services or comply with legal obligations.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Ask us to correct or update inaccurate information
Request deletion of your data where legally permissible
Opt-out of marketing communications at any time

7. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

The Mountain Company

Email: info@themountaincompany.com

Phone: +41 (0)xx xxx xx xx

Office: Zermatt, Switzerland